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To set up a Call line, in the Teams admin center, expand, select, and then choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to include a resource represent this Call queue.

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Select the button next to the resource account you want to designate to this Call queue. At the bottom of the pane, select the button. If you require to create a resource account: Under, choose the button to include a resource represent this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Type in a descriptive. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, pick the button. Agents see the resource account name when they receive an inbound call.

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Assign outbound caller ID numbers for the representatives by specifying one or more resource accounts with a contact number. Agents can choose which outbound caller ID number to use with each outbound call they make. Within the Calls App, representatives can use their Call Line (CQ)/ Auto Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow agents to use for outbound caller ID functions. Select the button next to the resource account with a designated telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed contact number: Under, pick the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Key in a detailed. Representatives see this name when a call is provided to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've produced this new resource account for calling ID, you'll still require to: Pick a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you allow them. As soon as you've chosen a language, choose the button at the bottom of the page. Define if you wish to play a greeting to callers when they get here in the queue.

The uploaded recording can be no larger than 5 MB. If you select, the system checks out the text that you type (up to 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text must be entered in the language chosen for the Call line.

Groups provides default music to callers while they are on hold in a line. The default music provided in Teams Call lines is without any royalties payable by your organization. If you desire to play a specific audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all essential rights and approvals to utilize any music or audio file with your Microsoft Teams service, which may consist of copyright and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all relevant rights holders, which might consist of artists, actors, entertainers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other celebrations who own, manage or license the music copyrights, sound effects, audio and other copyright rights.

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Review the requirements for adding representatives to a Call queue. You can amount to 200 agents by means of a Groups channel. You must be a member of the group or the creator or owner of the channel to include a channel to the queue. To use a Groups channel to handle the queue: Select the radio button and select (overflow answering service).

Select the channel that you desire to use (only standard channels are totally supported) and select. The following customers are supported when using a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you use this option, it can use up to 24 hours for the Call queue to be totally operational.

You can add up to 20 agents individually and up to 200 agents by means of groups. If you wish to include individual users or groups to the line: Select the radio button. To to the queue: Select, look for the user, select, and after that choose. To to the queue: Select, look for the group, select, and then select.

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Keep in mind New users included to a group can use up to 8 hours for their very first call to get here. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as representatives to the Call queue. Essential Known concern: Designating personal channels to Call lines When utilizing a private channel calls will be dispersed to all members of the group even if the private channel only has a subset of employee.

minimizes the quantity of time it considers a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line must use one of the following customers: The latest variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Only mode. Representatives who don't meet the requirements aren't included in the call routing list. We suggest enabling conference mode for your Call queues if your representatives are utilizing compatible clients (overflow virtual receptionist). Tip Setting to is the advised setting. overflow call answering. As soon as you've selected your call responding to options, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is required if Teams users need to consult/transfer calls with Call queues. Agents may hear the configured music on hold in queue for as much as 2 seconds when very first signing up with the call.

If you require to utilize Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is made it possible for on the agents, the mix of and isn't supported. If you need to use, select,, or as the.

When utilizing and when there are less calls in queue than offered representatives, only the first 2 longest idle representatives will be provided with calls from the queue. When using, there might be times when an agent gets a call from the line soon after becoming not available, or a brief hold-up in getting a call from the line after appearing.